Refund policy
We want you and your pet to love your order. If something isn't right, you can request a return within 14 days of receiving your item.
Eligibility
- Items must be unused, in their original condition and packaging.
- Proof of purchase (order number) is required.
- For hygiene reasons, opened consumables (treats, food, grooming products) and used bedding or toys can't be returned unless they arrived damaged or defective.
How to start a return
Email us at mgp.ww88@gmail.com with your order number and the reason for the return. Please don't send items back without contacting us first. We'll reply with return instructions and the return address.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, email us within 14 days of delivery with photos of the item and packaging. We'll send a replacement or a full refund at no cost to you.
Return shipping
Unless the item was damaged, defective or incorrect, the customer pays return shipping costs. Original shipping fees are non-refundable.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card provider may take extra time to post it.
Exchanges
To swap an item, return the original and place a new order for the item you want.
Cancellations
You can cancel your order for a full refund if it hasn't shipped yet. Email us as soon as possible.